About Us

For Canada Goose, functionality comes to the fore. Our coats are designed for the coldest places on the planet, where facial skin can freeze in an instant. In these dangerous environments, fur is not the best option, but the only option. We do not use artificial fur because it just does not protect as well as real fur. Artificial fur is a simple fashion whim and does not protect frostbite in the same way as real fur. The fur trim of the hood changes the airflow and creates a hole of warm air that protects the face from frostbite. We chose coyote fur because of its abundance.

In fact,

Our delivery times

We  have delivery spots of many service buyers from all over the world. Our place in Los Angeles would be handed over by the United States and Canada while our European customers would see their items delivered from Hong Kong and China as well as other countries also deliver these warehouses. Free shipping  on all orders!

Delivery time

As an indication, the average delivery time is 6-10 business days. Please note that some orders go through our fraud prevention service. If your order is selected, you will be informed and your order may be delayed by an additional 3 working days. We are not responsible for the wrong address or undeliverable. Please make sure your delivery address is correct and deliverable.

Order tracking

We let you track your order at the click of a mouse. When your order is confirmed, you will receive a tracking number in your confirmation email. We do not exclude the possibility that our products may be out of stock in our local warehouse. In this case, we reserve the right to ship products from Hong Kong at no additional charge.

How can I track my shipment?

We ship your purchase before the end of the next business day after checking-out. Send us an e-mail with the tracking number so you can check the progress of your delivery on the carrier’s website.

What should I do if my shipment never arrives?

Please allow up to 10 business days for your item to be delivered. If this still does not happen, please contact us by clicking on the “Contact Us” button on the website.We will contact you shortly.

How can I ship items to a different address?

During our ordering process, indicate where you want your purchase shipped. It may be different from your credit card billing address. You can specify a ship-address to.

 

Return

To your complete satisfaction is our top priority for long term business between us, we offer you return and exchange instruction. Before you want to return the goods, please contact us by email to discuss the problem you are experiencing first. Most of the time we can solve the problem by providing technical support and you do not need to send anything back.

Replacement

Within 30 days (from the date products have been received), if you find the products you choose are not satisfying you in terms of color or size, it can be returned and replaced under the following conditions. You must return the products in original packaging (that you will have to pay the postage). Products must not have been used (except for testing). When we receive the products returned intactly, we will replace it with new ones and reship them for you. The shipping costs for the replaced products that we send to you should also be charged to you. Before sending the replacement items, please transfer, the mentary shipping costs for returning to a replaced items from first.

refunds

We will be happy to take back or exchange the goods at the receipt with original packing within 30 days of purchase (from the date products have been received, Please note that is not responsible Return costs.), If you find the quality products problems (non-human factors or non-resistant external damage), it can be returned and replaced. You must return the products in original packaging. When we receive the products returned intactly, we will replace it with new ones and reship them to you. We will pay the shipping cost for the replaced products we send to you. (Note: It is our quality control professional who give a final judgment if the quality problems are caused by personal factors or non-resistant external damage. Purchased products will not be repaired, replaced or returned for free if its quality problems are due to human factors or preventable damage.)